Last Updated: 17.11.2023
At Romanson, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
1. Order Cancellation:
- You can cancel your order within 12 hours of placing it, provided that it has not been shipped.
- To cancel, please contact our customer service team at [email protected] with your order number and cancellation request.
2. Shipped Orders:
- Once an order has been shipped, it cannot be canceled.
- If you no longer wish to receive the order, you may initiate a return according to our Refund/Return Policy.
3. Customized or Engraved Watches:
- Orders for customized or engraved watches are non-cancelable once the production process has begun.
- Please carefully review your customization details before confirming your order.
4. Refund for Canceled Orders:
- If your order is eligible for cancellation, a refund will be processed to the original payment method used during the purchase.
- Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
5. Contact Us:
- If you need to cancel your order or have any questions about our Cancellation Policy, please contact our customer service team at [email protected].
We appreciate your understanding and cooperation. At Romanson, we strive to provide a seamless shopping experience, and we are here to assist you with any concerns or inquiries you may have.
Thank you for choosing Romanson watches.