Last Updated: 17.11.2023
At Romanson, we stand behind the quality and craftsmanship of our watches. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns:
- You have 10 days from the date of delivery to initiate a return.
- To be eligible for a return, the watch must be in its original condition, unused, and in the original packaging.
2. How to Initiate a Return:
- Please contact our customer service team at [email protected] to initiate the return process.
- Provide your order number, reason for the return, and any relevant details.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
- If the return is approved, we will initiate the refund process.
5. Refunds:
- Refunds will be processed to the original payment method used during the purchase.
- Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges:
- If you wish to exchange your Romanson watch for a different model, please contact our customer service team to arrange the exchange.
- Additional charges may apply for exchanges of higher value.
7. Damaged or Defective Items:
- If you receive a damaged or defective watch, please contact us immediately with photos of the issue.
- We will provide instructions for the return, and a replacement or refund will be processed upon inspection.
8. Non-Returnable Items:
- Customized or engraved watches are non-returnable unless they have a manufacturing defect or were damaged during shipping.
9. Contact Us:
- If you have any questions or concerns about our Refund/Return Policy, please contact our customer service at [email protected].
We appreciate your trust in Romanson watches and strive to make your shopping experience enjoyable and worry-free.
Your satisfaction is our priority.